Your purchase, protected.
Transact Secure is an independent third-party purchase protection service. If you have a problem with your order, we handle the resolution professionally for you.
Independent Protection
Third-party purchase insurance
10-Day Resolution
Fast, guaranteed timeline
SSL Secured
256-bit encryption
Global Coverage
45+ countries supported
How it works
Simple, fast, and completely handled for you.
Open a Claim
Fill in your order details and describe the issue. It takes less than 2 minutes.
We Take Over
Our protection team reviews your claim and contacts the merchant on your behalf.
Resolution in 10 Days
Receive your refund or resolution within 10 business days.
Frequently asked questions
What is Transact Secure?▾
Transact Secure is an independent third-party purchase protection service. When you make a qualifying purchase, your order is automatically covered. If anything goes wrong, we handle the resolution professionally for you.
How long does resolution take?▾
We guarantee a resolution within 10 business days from the time your claim is submitted. Most claims are resolved sooner.
What information do I need to open a claim?▾
Your name, email address, and order ID (found in your confirmation email). The more detail you provide, the faster we can resolve your case.
Is there a fee for using this service?▾
No. Purchase protection is included with your order at no extra cost.
Ready to resolve your issue?
Open a claim now and our team will handle everything within 10 business days.
Open a Claim